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At Botanica House, we are committed to delivering your cherished preserved moss art pieces to you in impeccable condition. We understand the importance of ensuring a secure and efficient shipping process, and we've provided essential information about our shipping and handling practices below.

Packaging Expertise: Each preserved moss art piece is a unique creation that deserves special care. We meticulously package every artwork to safeguard its delicate components during transit. Our team uses high-quality materials to create protective enclosures that shield the artwork from any potential bumps or jostles during shipping.

Shipping Options: We offer a range of shipping options to accommodate your preferences and timeline. These may include standard, expedited, and international shipping services. Depending on your location and the urgency of your order, you can choose the shipping method that best suits your needs.

Tracking and Transparency: Once your order is processed and shipped, we provide you with tracking information. This allows you to monitor the progress of your shipment in real-time. We believe in keeping you informed every step of the way, from the moment your artwork leaves our studio to its arrival at your doorstep.

International Shipping: For our valued international customers, we extend our shipping services to various destinations around the globe. Please note that shipping times and customs regulations may vary depending on your location. Rest assured, we strive to make the process as smooth as possible.

Damage Prevention and Resolution: Despite our best efforts, unforeseen circumstances can occasionally lead to damages during transit. In the unfortunate event that your artwork arrives damaged, please contact us immediately. Provide us with photos of the damage, and our dedicated customer service team will work with you to find an appropriate solution, whether it's a replacement or a refund.

Shipping Costs: Shipping and handling costs are calculated based on factors such as the size, weight, and destination of the artwork, as well as the chosen shipping method. These costs will be presented to you during the checkout process, ensuring full transparency before you finalize your order.

At Botanica House, we consider every preserved moss art piece a work of art that deserves the utmost care and attention. Our shipping and handling practices reflect our commitment to delivering your chosen masterpiece to you in the same remarkable condition in which it was created. Should you have any inquiries or special requests regarding shipping, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority.

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